LOOKING TO RETURN OR EXCHANGE YOUR ORDER?
HERE ARE OUR GUIDELINES FOR RETURNS AND EXCHANGES:
Questions, comments, or concerns? Please email us at firstname.lastname@example.org and be sure to include your name, order number and best contact email to ensure your email is responded to in a timely manner.
- Returns and exchanges can be made in-store or online. Please note, for exchanges, stock levels in-store can vary by location. Please call your preferred location before coming in to make an exchange.
- Refunded item(s) will begin processing once the returned item(s) begin transit back to our warehouse.
- For any refunded/return items, there will be a $5 handling and processing fee charged to cover the cost of return shipping. This fee will be deducted from your refund amount.
- You can always do an exchange for a different item in-store if you are simply wanting to swap out a particular size, color, or style variation.
- All returned products must be in the condition in which you received them. We do not do exchanges for products that have been used, worn, washed, or otherwise damaged.
- Products can be returned within 30 days of initial purchase.
- International returns are not covered by us with our policy.
- Refunds generally take 5-7 days to appear in the customer's account.